Common

Questions

Is Encircle different from other senior transition services?

Yes! Encircle is the only concierge-level senior transition service in the East Bay (Alameda and Contra Costa counties) that provides support, advocacy, customized plans, and a full suite of real estate services – all under one umbrella. We’ve built a vast network of resources and providers in the East Bay, positioned to help you navigate even the most complex transitions. Most importantly, we all share a deep commitment to each senior’s dignity, independence, safety and prosperity.

My mom lives in the East Bay, but I live across the country. Can you help?

We specialize in working with adult children and other decision-makers who live out of the area and/or are busy with their own children and careers. We listen to your concerns, research options, make professional care recommendations and coordinate services your loved one needs. We can even act as a mediator if desired. Throughout our partnership, we will always communicate thoroughly and regularly with you.

What’s an SRES?

A Senior Real Estate Specialist® is an agent specially trained to address older people’s unique home buying and selling needs. Our SRES agent recognizes that a home often is the largest and most precious asset a senior has.

Can you help my father downsize? He has 60 years worth of stuff in his home...

We know your senior’s home is filled with precious belongings and countless memories. Encircle’s resources include professional organizers, estate liquidation specialists, professional packers, haulers and more.

What does it mean to “age in place”?

Today’s seniors overwhelmingly want to live out their retirement years at home instead of in a facility. We help your elder stay in his or her home by identifying what they need to live safely and independently. This might include home modifications (like ramps and handrails), meal delivery, medication supervision, housekeeping, in-home health care and electronic monitoring or emergency services like Life Alert. If necessary, we can guide them in securing a reverse mortgage, a decision that can support their plans to age in place. 

What is a senior care manager and do I need one?

A senior care manager helps families navigate their loved ones’ multi-layered care. A care manager is like your personal air traffic controller, coordinating your senior’s myriad health, housing, and other service needs, while never allowing anything to crash. A senior care manager is especially useful to families who want to help their senior but live out of town or aren’t always available on site.

Can you help my parent plan for the future? Should she move to a retirement community or multi-stage facility?

First we get to know you and your parents and discuss what they want and need. Then we explain all of your options (plenty in the East Bay!) and create a timeline and transition plan.

What is Encircle’s process?

We start with a consultation to assess your senior’s unique wants and needs. We then create a custom plan, implement it, follow up and reassess as necessary.

Can you help my parent feel at home in their new living space?

We have a vetted network of resources, including move managers specializing in the senior community. These dedicated and compassionate individuals know how to help make your parents’ next residence feel like home, and can help them with all move-in needs. 

Will you treat my parent with compassion and dignity?

The most important thing that we do at Encircle is to lead with compassion. We are here to listen and help, and compassion and dignity guide us through every step of the process. 

How will you check in with me / my parent during this transition?

During our initial consultation, we will ask you and your family members how you would best like to communicate, and at what cadence. Communication and transparency are key to creating a successful plan, and we will customize our communications plan based on your needs and expectations.

Do you have a medical professional on staff who can advise me?

Our Senior Care Advisor on staff is a registered nurse, and brings 25+ years of care management and licensed nursing experience to Encircle. Meet Mary MacMaster, LVN.

Can you set up and manage my senior's many medical and therapy appointments?

Yes. We can do this through our trusted network of advisory partners.

Can you help me set up legal documents I need for my parent's care and estate?

We have a vetted network of resources, including elder law attorneys, who can help navigate the steps necessary to protect your parent and their assets. 

Who will be helping my parent during this process? Are they bonded, insured, screened and background checked?

Every referral and connection within Encircle has been vetted and interviewed personally.  All are bonded, licensed, screened and background checked.  If they have not been, we will let you know in advance.  

Why did you create Encircle?

Encircle was born from the desire to help and serve our elders. We saw a real need in the community for complex, thoughtful and compassionate process-driven care, and we also understand that real estate is often the most valuable asset at one’s disposal to achieve a secure future. We wanted to combine these two elements, to truly encircle our clients and elevate the next phase of their lives. 

How much do your services cost?

Initial Consultation

  • Our first 30-minute phone discussion, intended to discover the right suite of services your parent needs, is complimentary.

Senior Transition Consulting

  • A la carte hourly: $150/hr
  • 4-hour package: $560 ($140/hr, save $40)
  • 10-hour package: $1,300 ($130/hr, save $200)
  • 20-hour package: $2,400 ($120/hr, save $600)

Senior Real Estate Services + Home Sale Packages

  • Contact us today for a free home evaluation.
  • Did you know we manage the entire home prep and sale process, including determining which improvements are needed? We oversee repairs, design, construction and staging, from a new coat of paint and refinished floors to a full kitchen facelift or other renovations.
  • We also employ innovative marketing strategies and our long-standing real estate connections to get your parent’s home sold quickly and for the best price.
  • Pay nothing upfront, prior to closing. When the sale closes, a standard commission will be applied.

Meet the Encircle Real Estate Team here!

Let us help you

Schedule a free consultation with our Senior Transition Experts

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